Frequently Asked Questions
Where are you located?
We are located on the westernmost edge of beautiful Nashville, Tennessee. We are an online store only - we do not have a brick-and-mortar storefront. But we hope to show our work and wares at popup locations in the future! Sign up for our newsletter in our website footer, and stay tuned!
I just saw your products on another website. I thought you said your products are exclusive, and that I could only purchase these products through you!
The product artwork you see on our website is exclusively ours. We own the copyrights. You may see our products for sale on OUR OWN Facebook, Pinterest, Instagram etc. pages, and for sale through other marketplace stores like Etsy that WE control. But if you see our products on another website or marketplace store that is not ours, or though another vendor that is not us, please let us know right away at hello@nikatiandco.com. And we thank you in advance for helping us protect our hard work!
Where do you ship?
We currently ship to the contiguous US states (except Virginia) and to Washington, D.C. We also ship to Alaska and Hawaii, although additional shipping charges may apply. Feel free to drop us a note at hello@nikatiandco.com, or sign up for our newsletter in our website footer if you live elsewhere. We do hope to expand our business as time goes on!
For more information, please read our Shipping Policy.
I have a question about my order. How do I get in touch with you?
We love to hear from our customers, and if you ever have questions or need to speak with us, we are here to help. Please reach out to us at hello@nikatiandco.com, or simply reply to your order confirmation email. You may also call or text us at 615-908-4333. If we are away from the office, just leave us a message and we will get back to you as soon as possible!
What if I want to modify or cancel my order?
Please contact us at support@nikatiandco.com if you need to cancel or modify an order. We will do our very best to cancel your order while your order is being prepared for processing. However, please note that we cannot cancel or modify an order once it is being processed. Please carefully consider your purchase, and review your order thoroughly before placing it.
For more information, please read our Cancellations and Returns Policy.
What is your return policy?
Nikati and Company provides you with your choice of a refund, replacement, or store credit if your item(s) arrive damaged or defective, and it has been 30 days or less since your purchase. Because our products are made to order in a one-off manner, Nikati and Company does not offer returns or refunds on items that are not damaged or defective. All sales on sale items are final. Sale items cannot be returned or refunded or exchanged for store credit.
For more information, please read our Cancellations and Returns Policy.
When will my order arrive?
Most orders require 2-5 business days for processing prior to shipping. Our hand-made items usually take up to 5 business days to process, while our stationary and other print products are usually processed within 2-3 business days. Please keep in mind that because processing times vary by product, and we want to get your order items to you as quickly as possible, you may receive your order in more than one shipment.
We ship most of our items via USPS Priority mail, so you should receive your order within 1-3 days after we put it in the mail to you. You also have the option of choosing an expedited shipping method at checkout. We may ship some of our heavier and/or bulkier items using a carrier other than USPS, and those shipping times may be shorter or longer depending on the carrier and shipping method.
Either way, once your order ships, we will notify you with your order tracking numbers and expected (but not guaranteed) delivery times. Please keep in mind, that during busy times of the year, shipping carriers may experience additional delays.
For more information, please read our Shipping Policy.
My order never arrived or arrived damaged. What do I do?
We are here to help! Please reach out to us immediately at support@nikatiandco.com if your order is missing or if it arrived damaged so we can try to track your order down and/or initiate a lost or damaged claim with the shipping carrier.
Please keep in mind we only issue replacements, refunds, or store credit for damaged or defective items if it has been 30 days or less since your purchase. To request a replacement, refund, or store credit for the same item you ordered, please email support@nikatiandco.com, and please include at least three (3) clear photographs and a description of the defect or damage to the item as follows:
• At least one photo of the damaged or defective item.
• At least one photo of the shipping label that clearly shows the shipping address and tracking number.
• At least one photo of the damaged packaging.
Once we approve a replacement, please allow 7-14 business days for your replacement to arrive. We reserve the right to ask you to return the damaged or defective item at our expense. However, please do not return a damaged item to us unless we request that you do so.
For more information, please read our Shipping Policy and our Cancellations and Returns Policy.
What do I do if the shipping carrier returned my order to you because I didn't pick it up in time, or because I made a mistake when I entered my address?
No worries! It happens to the best of us. We are happy to resend your order once we get it back from the carrier. However, you will be responsible for any additional shipping charges incurred as a result of the product being returned to us and reshipped to you.
If you don't want to wait for us to receive your order back from the carrier, we are happy to issue a 50% off coupon code so you can reorder the item. Just let us know which you prefer by reaching out to us at support@nikatiandco.com. Again, you will be responsible for any additional shipping charges incurred as a result of the initial order being returned to us and the new order shipped to you.
For more information, please read our Shipping Policy.
What is your Privacy Policy?
We do not sell your name, email address, or contact information to anyone! If you sign up for our newsletter, you may unsubscribe at any time.
For more information, please read our Privacy Policy.